I am on the page before the livestream and after the countdown, but I do not see anything.
Refresh your page and re-enter password as needed. The livestream will pop up after that.
If there are connectivity issues on our end, you’ll see a “be back soon” message. If there’s no “be back soon” message, check with your internet service provider to ensure your internet is working properly. We recommend having at least 3 mbps in download speed for the best quality.
How do I use the chat feature during the livestream?
Enter your livestream password into the text field indicated “Password Required.” After you enter your password, click on “Chat as guest” and enter your name.
How do I get rid of the chat box?
Hover over the video with your mouse (or tap on the video with your finger if you’re on a handheld device) and click the full screen mode icon on the far right.
I’m on my computer, how do I switch to full screen mode?
Hover over the video with your mouse and click the full screen mode icon on the far right.
I’m on mobile and the video is cut off. How do I fix that?
Scroll to the far right of the screen, tap the video with your finger and click the full screen mode icon .